Training manual

This manual teaches the platform two ways at once: the clicks, and the intended design behind them. Every workflow starts with why it exists before it tells you what to press, because most support questions here turn out to be design questions in disguise.

Read it by who you are — each persona page lists the workflows that are your job, and separately the ones where someone else owns the job and you have a specific part to play. Or browse by area to run a training session across personas.

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Who are you?

76 workflows

Customer (Guest) this is you

Anyone on the public site who has not logged in yet.

owns 4 · takes part in 2

no login

Member

A registered customer: buys, holds tickets, house credit and resale listings.

owns 13 · takes part in 18

member

member@club.test / member123

VIP Member

A member with a house tab and Zone B access. Implies everything a member can do.

owns 2 · takes part in 7

vip_member

vip@club.test / vip123

Host / Promoter

An outside promoter running an event at the venue. Scoped to that one event.

owns 11 · takes part in 11

host event-scoped

host@club.test / host123

Door Staff

Works the door: scans credentials, searches the guest list, checks people in.

owns 5 · takes part in 14

door_staff

door@club.test / door123

Venue Manager

Runs the floor and the calendar: intake review, live sales, the door, marketing.

owns 17 · takes part in 24

venue_manager

manager@club.test / manager123

Admin

Owns money, identity and configuration. Implies every other group.

owns 24 · takes part in 43

admin

admin@club.test / admin123

Browse by area

Getting Started & Accounts 6 workflows

Find your way around, get an account, and learn what your role can reach.
Events & Ticketing 11 workflows

From a promoter's application to a customer holding a ticket.
Door & Access 7 workflows

Wallet passes, rotating QR codes, the scanner, and getting people inside.
Resale Exchange 3 workflows

Member-to-member ticket resale, capped pricing, and settlement.
Money & House Credit 9 workflows

House credit, VIP tabs, payouts and the double-entry ledger behind them.
Hosting & Contracts 10 workflows

Third-party host intake, review, and the dual e-signed venue agreement.
Guest List & VIP 6 workflows

Comp allocations, invites, plus-ones and door overrides.
Marketing & Social 5 workflows

Social posts, trigger rules, short links and click-to-revenue attribution.
Compliance & Tax 4 workflows

The rate matrix, quarterly filing packages, approvals and print-and-mail.
Administration & Platform Ops 15 workflows

Roles, zones, the universal data suite, QA sweeps and the debug console.

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